Terms of Service

Agreement to Terms

Welcome to Prismwell. These Terms of Service govern your access to and use of our website, educational programs, and related services. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

These terms constitute a legally binding agreement between you and Prismwell. They outline your rights and responsibilities as a user of our platform and explain what you can expect from our educational services. We encourage you to read these terms carefully and contact us if you have any questions.

We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.

Description of Services

Prismwell provides educational services focused on energy sector professional development. Our services include online and offline learning programs, course materials, webinars, consultations, career resources, and related educational content.

Educational Programs

We offer structured learning programs including Energy Fundamentals for Career Changers, Advanced Technical Specialization Modules, and Industry Research and Analysis Certification. Each program includes instructional materials, assignments, assessments, and support resources designed to facilitate professional development.

Platform Access

Access to our website and learning materials is provided for personal, non-commercial educational purposes. You may view, download, and print materials for your own learning, subject to the restrictions outlined in these terms.

Support Services

We provide customer support to assist with program inquiries, enrollment processes, technical issues, and general questions about our services. Support is available through email, phone, and our online contact form during standard business hours.

Acceptable Use Policy

When using our services, you agree to comply with the following guidelines:

Permitted Uses

You may use our services for legitimate educational and professional development purposes, access and review course materials provided as part of your enrollment, participate in learning activities and assessments, and communicate with instructors and support staff through appropriate channels.

Prohibited Activities

You must not use our services in any way that violates applicable laws or regulations, infringes on the intellectual property rights of Prismwell or third parties, disrupts or interferes with the security or functionality of our platform, attempts to gain unauthorized access to our systems or user accounts, or transmits spam, malware, or other harmful content.

Additionally, you may not reproduce, distribute, or commercialize our educational materials without explicit written permission, share your account credentials with others, impersonate another person or entity, or engage in any fraudulent or deceptive practices.

Content Standards

Any content you submit through our platform, including assignment submissions, forum posts, or communications with instructors, must be respectful, relevant to the educational context, and free from offensive, discriminatory, or harassing language. We reserve the right to remove content that violates these standards.

Account Terms

Account Creation

To access certain features of our services, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update this information as necessary to maintain its accuracy. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Security

You must notify us immediately of any unauthorized use of your account or any other security breach. We will not be liable for any loss or damage arising from your failure to maintain account security. You may not use another person's account without permission.

Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms of Service, engage in fraudulent activity, fail to comply with program requirements, or for any other reason we deem necessary to protect the integrity of our services. Upon termination, your right to access our platform and materials will cease immediately.

Account Closure

You may request to close your account at any time by contacting us. Upon closure, we will deactivate your account and remove your access to the platform, though certain information may be retained as required by law or for legitimate business purposes as outlined in our Privacy Policy.

Service Availability and Modifications

Uptime and Maintenance

While we strive to provide continuous access to our services, we cannot guarantee uninterrupted availability. Our platform may be temporarily unavailable due to scheduled maintenance, system upgrades, or unforeseen technical issues. We will make reasonable efforts to provide advance notice of scheduled maintenance whenever possible.

Service Changes

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. This includes changes to program content, learning materials, platform features, and pricing. We will endeavor to provide reasonable notice of material changes that affect enrolled learners.

Geographic Restrictions

Our services are primarily designed for users in India, though we welcome international learners. Certain features or programs may have geographic restrictions based on regulatory requirements or operational considerations. Content and pricing may vary by location.

Feature Availability

Not all features may be available to all users. Access to certain tools, resources, or program components may depend on your enrollment status, program selection, or technical requirements. We will clearly communicate any prerequisites or limitations for specific features.

Intellectual Property Rights

Prismwell Content

All content available through our services, including text, graphics, logos, course materials, videos, software, and other materials, is the property of Prismwell or our content suppliers and is protected by intellectual property laws. This content is provided for your personal educational use only.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services and educational materials solely for your personal learning purposes. This license does not include the right to resell, redistribute, or create derivative works from our content.

User-Generated Content

When you submit assignments, participate in discussions, or otherwise contribute content through our platform, you retain ownership of your work. However, you grant Prismwell a non-exclusive license to use this content for educational purposes, program evaluation, and service improvement.

Trademarks

Prismwell, our logo, and other marks used on our platform are trademarks of our organization. You may not use these marks without our prior written permission. Other trademarks appearing on our platform are the property of their respective owners.

Payment and Enrollment

Program Fees

Program fees are clearly stated on our website and are subject to change. All fees are in Indian Rupees unless otherwise specified. You agree to pay all applicable fees for programs in which you enroll. Payment is typically required before or at the time of enrollment, unless alternative arrangements have been made.

Refund Policy

Our refund policy is provided separately during the enrollment process and may vary by program. Generally, refunds may be available if requested within a specified period after enrollment and before significant program content has been accessed. Specific terms and conditions apply.

Payment Methods

We accept various payment methods as indicated during the enrollment process. You authorize us to charge your chosen payment method for the applicable fees. If payment fails, we may suspend your access until payment is successfully processed.

Warranties and Disclaimers

Our services are provided on an "as is" and "as available" basis. While we strive to deliver high-quality educational content and maintain a reliable platform, we make no warranties or representations about the accuracy, reliability, completeness, or timeliness of our services or content.

We do not guarantee specific career outcomes, job placements, salary increases, or other professional results from participation in our programs. Individual results depend on many factors including personal effort, prior experience, market conditions, and individual circumstances.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, secure, or error-free.

Limitation of Liability

To the maximum extent permitted by applicable law, Prismwell, its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our services. This includes damages for lost profits, data loss, or other intangible losses.

Our total liability to you for any claims arising from or related to these terms or our services shall not exceed the amount you paid to Prismwell in the twelve months preceding the claim. Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability, so these limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Prismwell and its officers, directors, employees, and partners from any claims, damages, losses, liabilities, and expenses, including reasonable legal fees, arising from your violation of these Terms of Service, your use of our services, or your violation of any rights of another party.

Dispute Resolution

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

Informal Resolution

If you have a concern or dispute with our services, we encourage you to first contact us directly to seek an informal resolution. We are committed to working with you to address any issues fairly and efficiently.

General Provisions

Entire Agreement

These Terms of Service, together with our Privacy Policy and any program-specific terms, constitute the entire agreement between you and Prismwell regarding the use of our services and supersede all prior agreements and understandings.

Severability

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Prismwell.

Assignment

You may not assign or transfer these Terms of Service or your rights under them without our prior written consent. We may assign these terms at any time without notice to you.

Questions About These Terms

If you have questions or concerns about these Terms of Service, please contact us. We are here to help clarify any aspects of these terms and address your concerns.

Email: info@domain.com
Phone: +91 33 4682 7193
Address: 89 Salt Lake Sector V, Kolkata, West Bengal 700091
Contact Form: www.prismwell.com/contact.html

Service Provider Information